Vidveloura offers monthly and annual paid plans (Starter, Creator, and Studio). Monthly plans add their monthly credits when the plan starts. Annual plans add the full year of credits upfront when the payment is confirmed.
How long does it take for purchased credits to arrive?
Card plan purchases usually add credits as soon as the payment succeeds. Cryptocurrency purchases typically take 1-3 network confirmations (usually 5-30 minutes depending on network congestion) before credits are added.
How long do my paid plan and credits stay active?
Plan credits stay active while your paid plan remains active. Unused credits roll over during that term. When the plan ends, you keep any remaining credits, but you won't receive new monthly credits until you buy another plan.
Do paid plans auto-renew?
Your settings page shows how long your paid access stays active. This app currently does not expose a self-service renewal cancellation flow in settings, so the date shown there should be treated as your access end date, not a cancel button deadline. If billing behavior changes, we will surface that clearly in the product.
How do I delete my account?
You can permanently delete your account from your account settings page. Click "Delete Account" and confirm. Please note that this action is permanent and will erase all your credits, videos, paid plan access, and personal data. This cannot be undone.
How long are my videos stored?
Uploaded images, generated images, generated videos, and temporary processing files are automatically deleted after 7 days. Make sure to download any content you want to keep from your Gallery.
What payment methods do you accept?
Credits checkout can show cryptocurrency, PayRam, and direct card checkout. Direct card supports Visa, Mastercard, and debit cards when it is enabled for the selected plan. During high demand, card checkout can be limited to the $50 Studio pack, while crypto and PayRam can remain available.
Is my content private?
Yes, absolutely. Your uploaded images and generated videos are private by default and are never shared with third parties. Only you can access your content through your account. We do not use your content for training or any other purpose.
What happens if video generation fails?
Credits are spent when generation starts. If generation fails due to a server error, the failed generation is automatically refunded. If you experience repeated failures, please contact support.
Can I get a refund?
Paid plans and credits are non-refundable once purchased. However, if you experience technical issues that prevent you from using the service, please contact support and we'll work with you to resolve the issue.
Still need help?
Our support team is here to assist you with any questions or issues.